Virtusa Consulting

Job ID – WRJB010

Experience: 6-10 Years
Qualification: BE/B.Tech/B.Sc

Job Description

  1. 6-12 Years experience in Support function with  Java/Unix and Oracle knowledge
  2. Good Communication
  3. Prod issues triaging
  4. Follow up with PS for all issues and RCA
  5. Keep track of all recurring issues and ensuring that recurring issues are fixed strategically at application level
  6. Keeping track of amount of work required on application support and how to reduce
  7. Application module wise score cards covering all the basic metrics, L2 support and possibly L3 support together with help from Dev team
  8. Review appdynamics report regularly to check environment health overall
  9. Release and deployments to non-controlled environments
  10. Controlled environment release only by PS.
  11. First line of defense for Dev Team for any environment issues
  12. First line of defense for Release Management team for non-controlled environments
  13. First line of defense for Prod Support team for controlled environments where they need help
  14. First line of defense for users/ops team where they need help that requires more analysis
  15. Should provide signoff on each release to the release management team for all NFRs e.g. automation
  16. Performance etc. Module wise score card should be included per release
  17. Keeping all information up to date on JIRA/Confluence around the activities,

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